There is no higher priority for Family Hearing than the health and well-being of our patients and employees. We are closely following guidance on COVID-19 (Coronavirus Disease 2019) from the Centers for Disease Control and Prevention (CDC) and the Colorado Department of Public Health & Environment to stay on top of all developments. We fully recognize that many of the population we serve are among the most vulnerable to diseases like COVID-19 and the flu.

In accordance with interim guidance from the CDC, we are also taking the following additional measures to further strengthen our protocols and safeguard our patients’ health:
 
Currently we’re open and operating under normal business hours while practicing social distancing.
We have spaced out our appointments to reduce the likelihood of patients crossing paths. To accomplish this, we are operating with limited staff and at times limited locations. If you have an upcoming appointment, we may ask that you come earlier, later, or reschedule to a different day or location to accommodate this necessity. If your hearing devices need servicing, or are ready for pick-up, we have curbside service. One of our team members will arrive at your car with a tray for you to put your devices on, we’ll service them and deliver them to you in the same manner. Please call so we can space these interactions as well.

 
Can I bring family members/caregivers to my appointments?
At this time, we ask that you come to your appointment alone. If a companion is necessary, please bring only one additional person to your appointment.
 
Can I walk-in?
Dropping in can create a crowd in our waiting room. If you are over the age of 60 or have pre-existing medical conditions (such as asthma, diabetes, heart disease, etc), we urge you to avoid dropping in and instead call to schedule a time to have your hearing aids serviced. We will do our absolute best to get you on the schedule as soon as possible. You can also have someone who isn’t as vulnerable to COVID-19 bring your hearing aids to the office for a cleaning.
 
What if I’m afraid to come into the office, but still need help?
We are happy to mail supplies like wax guards, domes, and batteries. Please contact us. We are happy to get creative and see how we can serve you best! Some hearing devices are even telehealth capable and in those cases we can assist remotely. Moreover, we can set up a virtual appointment for anyone with an video-internet enabled device like a smart phone or laptop.

 
What if I’m experiencing symptoms?
If you’re experiencing symptoms such as fever, cough, congestion, sore throat, runny nose, or shortness of breath, please do not come in the office. But feel free to contact us to see how we can help you remotely.

 
Should I be worried about getting infected with COVID-19 at the practice?
Family Hearing has extensive and thorough infection control procedures, and we’re committed to helping ensure the health and safety of our community. We have protocols and systems in place to keep all patients, visitors, and health care workers safe. Right now, as an extra precaution, we are sanitizing all surfaces, tools and equipment even more frequently.

 
Where can I learn more about COVID-19, including ways to reduce my risk of exposure?
Please see the helpful information at:

 
If you need something or have a question, reach out. There are so many ways we can help whether you come in the office not. Please contact us at: www.familyhearingco.com. We will continually update this page should we need to change our service delivery as the climate changes.

Sincerely,
Your Family Hearing Team