Why Our Audiologists Choose Family Hearing
At Family Hearing, we believe hearing care should be about people, not products. That’s why patient-centered care isn’t just a philosophy — it’s the foundation of everything we do.
Recently, one of our expert audiologists shared their experience coming from a large hearing healthcare company where the focus was more on sales than service. Appointments were rushed. Schedules were packed. Patients were often charged for every visit — even for basic services like cleanings or hearing aid adjustments.
“When there’s no time to build relationships or understand someone’s unique hearing challenges and lifestyle,” they told us, “you can’t provide the care they truly need. And when follow-up visits cost extra, many patients stop coming back — which can lead to years without the support they deserve.”
They came to Family Hearing looking for something different — and found it.
Here, we take the time to get to know our patients beyond the audiogram. We ask about their daily lives, communication needs, and how hearing loss affects their emotional and social well-being. That well-rounded approach helps us deliver personalized care that supports long-term success.
We also follow best-practice clinical guidelines, like real-ear measurements, to ensure hearing aids are performing at their best. Just as importantly, we offer routine cleanings and adjustments at no additional cost, because ongoing care shouldn’t be a barrier.
“At Family Hearing, I finally feel like I can practice audiology the right way,” our audiologist said. “Compassionately. Thoughtfully. Effectively.”
For us, that’s what it’s all about — helping people reconnect with the world around them. Whether it’s a grandparent understanding their grandchild for the first time or a spouse rejoining the conversation at home, those moments remind us why we do what we do.
We’re proud to offer hearing care that puts people first — and we’re honored to be part of your journey to better hearing.
Brittany Howard, Au.D., FAAA
Doctor of Audiology