We’re committed to helping you in every way we can.
What is Telehealth?
Telehealth can be a matter of convenience or a matter of health preservation. With the advent of built-in cameras and microphones in computers and mobile devices, you can now meet with us over the internet.
This is ideal for people who frequently travel, snowbirds, those who visit us from mountain or eastern areas, those with mobility or transportation issues, those looking to vet a new provider and those who are avoiding “face-to-face” visits. We can meet you anywhere that you call home.
Of course, this doesn’t replace in-person appointments, but many issues can be successfully handled by meeting with us “face to face” from the comfort of your own home.
There are three types of telehealth appointments:
Virtual Hearing Clinic
These virtual visits provide an opportunity to meet with a Hearing Care professional to discuss your hearing concerns, get a second opinion, or troubleshoot hearing device problems, like your device is not working or is not connecting to your smartphone properly. The goal of these appointments is primarily coaching rather than consultation and they could last up to 30 minutes.
Virtual Hearing Consultations
These are complete hearing consultations that will identify your goals, determine which kind of hearing technology is right for you, and help you achieve your goals. Appointments could be 30 minutes or longer.
How Do I Access the Virtual Hearing Clinic?
To use this option, you’ll need a high-speed internet connection, a working email address, and a functioning camera on your desktop computer, laptop computer, or mobile device.
To get started:
Call or email us to schedule a telehealth appointment.
You’ll receive an email with a secure link in it. At the scheduled time, click the link.
An internet browser window will open — your appointment has begun! You and your provider can now see and talk to each other online.
Book a Remote Hearing Aid Fine-Tuning Session
These virtual appointments provide an opportunity to meet with a Hearing Care Professional in order to optimize your hearing device settings. If the sound quality is not comfortable, not clear enough, or you are seeking to achieve a different goal or control from you hearing device, a provider can re-design your settings. Different hearing instrument makes achieve this through different means and our team will make sure it’s easy for you every step of the way.
Which Devices are Enabled for Telecare?
Below is a list of devices by manufacturer that support telecare
- Linx 3D
- Linx Quattro
- Enzo 3D
- Enzo Q
- Livio AI
- Livio Edge AI
- Open play
- Exceed Play
- Audeo M
- Bolero M
- Naida M
- Sky M
- Virto M
How Do I Access a Remote Hearing Aid Fine-Tuning Session?
To use this option, you’ll typically start out by contacting your hearing care professional, then launching an app on your smart device of choice that is made to help your hearing professional connect remotely to your hearing aids, so they can update the settings.
To get started:
Call or email us to schedule a telehealth appointment. Every remote care enabled hearing device connects differently, so your hearing care professional will provide activation instructions.
On your appointment day, follow the instructions you received from your hearing care provider to connect your devices. Typically, you’ll use a manufacturer-specific mobile application.
Your provider will meet with you and make changes to your devices from the comfort of your own home.
What Services Are Available Via Telehealth?
Family Hearing is well versed in connecting with patients remotely whether it be:
- To review device cleaning & maintenance
- Coach on how to use communication applications or accessories
- Fine tune remote care enabled hearing devices
- Face to face consultations to discuss better hearing goals and plans
Schedule an appointment if:
- You have new technology. We want to ensure you’re adjusting well, confirm your technology is working properly, and answer your questions.
- You need troubleshooting help. We can provide maintenance guidance and tips, show you how to change batteries, or make suggestions if you’re having technology issues.
- You don’t feel like you are hearing like you should. We can provide maintenance guidance and tips, show you how to change batteries, or make suggestions if you’re having technology issues.
- You just want to check in! We love our patients, and it’d be great to hear how you’re doing and stay connected.